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Window Hardware Repair: 9 Genius Fixes the Pros Don’t Want You to Know

by

Jordan Atkinson

westlake window glass replacement
May 12, 2025

Hey there! My name is Jordan Atkinson, and I’m the founder of Westlake Window Glass here in Utah. I started this company back in 2017 after helping a neighbor fix a window when no one else would. Since then, I've helped hundreds of homeowners with window issues, and I’ve picked up a lot of handy tricks along the way.

Today, I want to share 9 genius fixes I’ve personally used for window hardware repair. These are the same tips I use every day in the field. Some are super simple. Some are a little more advanced. But they all work – and they’ll save you time, money, and a whole lot of frustration.

Let’s dive right in!

1. Stuck Window? Use a Silicone Spray

If your window feels stuck or tough to open, don’t force it. That can cause even more damage. The first thing I always do is grab a can of silicone spray lubricant.

Here’s what to do:

  • Open the window as far as it will go

  • Spray a light coat into the track or on the metal arms (for crank windows)

  • Open and close the window a few times to spread it evenly

Avoid WD-40 for this. It attracts dust and makes things worse over time. Silicone spray dries clean and keeps parts moving smoothly.

2. Crank Handle Spins But Window Doesn’t Move? Check the Operator Gear

Casement and awning windows use crank systems, and the small gear inside the operator can strip over time. If you hear clicking or the handle just spins, the gear is likely worn out.

You can fix this by replacing the window operator. It usually takes just 20-30 minutes with a screwdriver and a little patience. If you're handy, it's a great DIY project.

I recommend taking the old operator to the hardware store so you get the exact match.

3. Loose Window Locks? Tighten or Replace the Keeper

Window won’t stay locked? That could be a misaligned or loose keeper (the part the lock grabs onto).

Steps to fix:

  1. Unscrew the keeper

  2. Realign it so the lock clicks tight

  3. Screw it back in

If the screw holes are stripped, use slightly longer screws or fill the holes with toothpicks and wood glue before reinstalling.

4. Window Sash Falling Down? Replace the Balance System

If you have a double-hung window and the sash won’t stay up, the balance system is likely broken.

There are two main types:

  • Spiral balances (older homes)

  • Channel or block-and-tackle balances (newer homes)

This is one fix where you really want the right part. Measure your window carefully, or better yet, remove the old balance and bring it with you when buying the replacement.

I’ve done this repair many times. Once you do it once, it’s easier than it looks.

5. Drafty Window? Replace the Weatherstripping

Air sneaking through your closed window? Check the weatherstripping. It gets dry, cracked, or loose with age.

You can buy rolls of foam, felt, or rubber weatherstripping and cut it to size. Stick-on types are super easy to install and work great for sliding and casement windows.

Pro tip: clean the surface before sticking it on. Rubbing alcohol works great.

6. Wobbly Handles or Latches? Use Thread Locker

Window handles and latches get loose over time. Most people just tighten the screws, but they come loose again.

The real trick? Use a thread locker (like Loctite). Just a tiny drop on the screw threads before you tighten them. It keeps everything snug without damaging the window.

7. Broken Window Lock? Replace It With a Universal One

If you can’t find the original lock, don’t worry. Many hardware stores carry universal window locks that fit most aluminum and vinyl windows.

You’ll just need to match the hole spacing (usually 2-1/4 inches). This is a fast, cheap fix for security and peace of mind.

8. Screen Keeps Falling Out? Bend the Tabs or Replace the Springs

Loose screens are super annoying. Check the small metal tabs or plastic clips that hold it in place.

Sometimes just bending them outward a bit can tighten the fit. If they’re broken or missing, you can buy spring-loaded clips for just a few bucks. Easy install.

9. Can’t Find the Right Part? Use a Window Hardware Identification Site

There are so many types of window parts that even pros like me sometimes need help. When I can’t find a match, I use websites like swisco.com or prime-line.net.

Just upload a photo of your hardware and add measurements. These sites will help you identify and order the exact part you need.

Final Thoughts From a Pro

Window hardware repair might seem tricky at first, but with the right tips and tools, most fixes are simple and totally doable.

That said, if your window still won’t open, close, or stay put after trying these tips – or if you're dealing with cracked glass or frame damage – it might be time to call in a pro.

At Westlake Window Glass, we help homeowners in Lehi, Eagle Mountain, Saratoga Springs, Herriman, and all over Utah with expert window repair and replacement. No pressure, no hard sells. Just honest help from someone who treats every customer like a neighbor.

Need a Hand With Your Window Repair? 

Get a free quote today or give me a call at (801) 901-4074. I’d be happy to help.

Frequently Asked Questions (FAQ)

1. How do I know if my window hardware needs to be replaced or just cleaned?

If your window sticks, rattles, or won’t lock properly, try cleaning and lubricating first. If that doesn’t help, the hardware likely needs replacing.

2. Can I replace window hardware myself, or do I need a professional?

Many repairs are DIY-friendly if you have basic tools. For more complex issues (like balance systems or cracked glass), calling a pro is best.

3. What’s the most common reason windows stop working properly?

Usually it’s dirt in the tracks, worn-out balances, or broken locks. These are all repairable without replacing the whole window.

4. Does Westlake Window Glass charge for quotes or inspections?

Nope! We offer free quotes and honest advice. Just reach out to get a free quote or call (801) 901-4074.

FAQ

Author

Jordan Atkinson

After helping a neighbor with a window repair in 2017, Jordan realized the need for honest, affordable window services—and Westlake Window Glass was born. With over a decade of experience, Jordan specializes in residential window repair, glass replacement, window hardware fixes, and full window replacements. He is known for providing fast, high-quality service with a personal touch, treating every project like he’s working on his own home. Under his leadership, Westlake has earned a reputation for expert craftsmanship, clear communication, and outstanding customer care.

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Customer Testimonials

See what your neighbors have to say about their experience with us.

"My overall experience with Westlake Window Glass Repair was Awesome! Repaired my window quick, the price was reasonable, the technician that repaired the window was polite, courteous and on time. If I ever need another window repaired - I will definitely use this company."

KS

Kellie Santiago

Google Review

"Had Jordan replace a curved “Eyebrow” window that broke. The custom piece took a couple weeks to make but as soon as it was in he was over. The install was quick and seamless. I asked Jordan to repair and build a few screens for me, as well as clean the exterior glass. He exceeded my expectations! I would recommend him to anyone!"

TB

Tye Bratton

Google Review

"We just used Westlake Window and Glass Replacement for our patio door and could not be happier... I would highly recommend them to anyone with window or glass needs."

PD

P DeLand

Google Review

"Jordan from Westlake Glass helped us remove one of our basement windows. He was extremely professional and meticulous in the way he worked. He exceeded our expectations and did a quality job. We called a dozen other window companies and Westlake offered the most fair price! We will definitely be working with them again to replace a couple of our upstairs windows."

MH

Madelyne Van Hoff

Google Review

"Jordan came right out and gave us an estimate.  He was professional and the window looks great! We are definitely using Westlake when it’s time to replace all our windows.  Thanks Jordan!"

TT

Tyler Tingey

Google Review

"We have had West Lake glass do several jobs for us over the years. They always do an amazing job! They are honest. professional and always have gotten the job done when they say they will. We would highly recommend West Lake glass!"

DM

DeeDee Mitchell

Google Review

"This install went so smoothly! I love that when he left, the project was cleaner than he found it! Way to go Westlake! I’ll happily recommend you to all my friends."

JW

Jennifer Wall

Google Review

"We had a golf ball hit and break a window. They were super quick at responding and kept in communication when the glass would be ready for install. Looking for a smooth process replacing a window, these guys know how to be professional without taking too much of your time."

AB

Alli Brock

Google Review

"Great customer service. Jordan came out the same day I called for an estimate. Ordered the dual pane window that day and the window was installed exactly within the time frame they said it would be. I couldn’t be more pleased!"

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Bruce Dalton

Google Review

"We love Westlake Windows! They fixed 1 broken window and replaced our bathroom window with a new window that would open. We didn’t get any ventilation and needed a window that would open. Jordan was phenomenal to work with! He responded right away and we couldn’t be happier with our new windows."

KB

Kristin Burgon

Google Review

"We bought a house that had a broken pane of glass in one window and had no idea how annoying it could be to find someone to repair one window. After several calls and searches we finally found Westlake Windows. Jordan was able to give us a quote the next day that saved us over $150, and Jeremy installed it in less than 30 minutes once our glass was ready. Very impressed with this company."

MP

Mike Packer

Google Review

"Living on a golf course has left us with 3 broken windows in a matter of months. Thankfully, Jordan at Westlake Glass has made the process simple and stress-free! Jordan is quick to respond, is always right on time and does an excellent job! Super impressed with his removal of broken glass and leaving our home in perfect condition. He’s respectful, responsible, and been a pleasure to work with! Can’t recommend enough!"

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Natalie Severts

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